Responsible Gaming

Responsible gaming at casinoclassic-win.ca (Casino Classic) is based on the principle that gambling must remain a form of entertainment, not a way to make money or solve financial problems. A conscious approach means understanding the risks, setting clear personal limits, and recognizing that outcomes are determined by chance.

Casino Classic, operated for Canadian players by Fresh Horizons Ltd under licence from the Kahnawake Gaming Commission and by Apollo Entertainment Ltd under registration with iGaming Ontario and oversight of the Alcohol and Gaming Commission of Ontario for players in Ontario, is committed to helping you play safely. We provide tools, information, and access to independent support services so that you can make informed decisions and ask for help whenever you need it.

Risk Awareness

Gambling involves risk. Most people play occasionally and within a budget, but for some, gambling can become harmful. Understanding early warning signs helps you act before problems escalate.

Common signs of problem gambling

• Increasing time and money spent: You gamble more often, for longer sessions, or with higher stakes than you originally planned.
• Preoccupation with gambling: You think about the casino frequently, replay past bets in your mind, or plan the next session while at work, school, or with family.
• Chasing losses: You feel compelled to keep gambling to win back money you have lost, even when this causes further financial strain.
• Loss of control: You find it difficult to stop, reduce stakes, or leave a game, even when you know you should.
• Hiding behaviour: You lie to loved ones about how much you play or spend, or you conceal bank statements and transactions.
• Borrowing or using essential funds: You use money intended for rent, bills, food, or other essentials, or you borrow from friends, family, or credit providers to gamble.
• Emotional distress: You experience guilt, anxiety, irritability, depression, or trouble sleeping related to gambling.
• Impact on work or study: You miss work or school, or your performance declines due to gambling or related stress.

Self-assessment: quick check of your gambling behaviour

The following questions are for personal reflection only and are not a medical diagnosis. Answer honestly "yes" or "no":

• Do you often spend more time or money gambling than you intended?
• Have you tried to cut down or stop gambling but found it difficult?
• Do you ever gamble to escape problems, stress, or negative feelings?
• Have you lied to family, friends, or others about how much you gamble or lose?
• Have you needed to increase your stakes to feel the same level of excitement?
• Have you ever used money for gambling that was meant for bills, rent, food, or other essentials?
• Have you borrowed money, sold possessions, or used credit to fund gambling?
• Do you feel restless or irritable when you cannot gamble?
• Has gambling negatively affected your relationships, work, or studies?
• Do you feel guilt, shame, or regret after gambling?

If you answered "yes" to several of these questions, your gambling may be risky or harmful. We strongly encourage you to use the limits and self-exclusion tools described below and to contact one of the professional support services listed in the Support Resources section.

Limits & Tools

Setting limits before you start gambling is one of the most effective ways to maintain control. casinoclassic-win.ca offers tools in your account to help you manage spending and time. Some details may vary between Ontario and the rest of Canada to comply with jurisdictional requirements, but the principles remain the same.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to Casino Classic on casinoclassic-win.ca and go to "My Account" or "Profile".
2. Open responsible gaming settings: Select "Responsible Gaming", "Play Responsibly" or a similarly named section.
3. Select "Deposit Limits": Choose the option to set deposit limits.
4. Choose the timeframe: You can typically set limits for:
   • Daily (e.g., maximum CAD 50 per day),
   • Weekly (e.g., maximum CAD 150 per week),
   • Monthly (e.g., maximum CAD 400 per month).
5. Enter your amounts: Enter realistic amounts based on what you can afford to lose without affecting your essential living expenses. Once confirmed, you will not be able to deposit more than these limits during the relevant period.
6. Confirm and save: Review the limits and confirm. You will see a confirmation message on the screen and, in many cases, via email.

Important: Lowering your deposit limits usually takes effect immediately. Increasing a limit may be subject to a cooling-off period (for example, 24 hours or longer, depending on regulation) to prevent impulsive decisions, particularly for Ontario players under iGaming Ontario/AGCO rules.

Time and session limits

To help you manage how long you play in a single session, you can set time-based controls:

• Session timer: In the "Responsible Gaming" section, choose "Session Limit" or similar. Set the maximum number of minutes or hours you wish to play in one session (for example, 30, 60, or 120 minutes). When the time is reached, you will receive a notification and may be automatically logged out or prompted to take a break.
• Reality checks: Enable periodic on-screen reminders (for example, every 15, 30, or 60 minutes) showing how long you have been playing and how much you have won or lost in that period.

Short breaks ("Time-Out")

If you feel you need to step away temporarily, you can activate a short break (Time-Out):

1. Log in and navigate to "Responsible Gaming" in your account menu.
2. Select "Time-Out" or "Short Break".
3. Choose the duration, such as:
   • 24 hours,
   • 48 hours,
   • 72 hours, or another available short period.
4. Confirm your choice. During the Time-Out:
   • You will not be able to place wagers or deposit funds.
   • You may be prevented from logging in, or you may only have access to account information or withdrawal options, depending on regulatory requirements.

A Time-Out is intended as a short pause. If you feel that gambling is causing harm, consider a longer self-exclusion period as described below.

Self-Exclusion

Self-exclusion is a stronger protection tool designed for players who feel they are losing control or who are at risk of gambling-related harm. It temporarily or permanently blocks your access to the casino for a fixed period.

How to request self-exclusion

1. Access the self-exclusion section:
   • Log in to your account at casinoclassic-win.ca.
   • Go to "My Account" -> "Responsible Gaming" -> "Self-Exclusion" (or similarly named menu).
2. Choose the exclusion period: Typical options may include:
   • 6 months,
   • 1 year,
   • 2 or 5 years,
   • Lifetime (permanent exclusion).

   The exact durations available may differ between Ontario and other Canadian provinces and territories to align with local regulatory standards.

3. Confirm your decision:
   • Read the explanation of consequences carefully (loss of access, inability to receive marketing, etc.).
   • Tick the confirmation box and, where prompted, type "CONFIRM" or re-enter your password to proceed.
4. Contact support (optional but recommended):
   • If you cannot locate the self-exclusion menu, or require help selecting a period, contact our customer support team via live chat or email and request self-exclusion.
   • Support staff may ask security questions to verify your identity before applying the exclusion.

Consequences of self-exclusion

• Access to account: During self-exclusion, you will not be able to log in or place bets. The operator will take reasonable steps to prevent you from creating new accounts, in line with regulatory obligations (including Kahnawake Gaming Commission policies and AGCO/iGaming Ontario standards for Ontario players).
• Duration and changes: Self-exclusion is typically irrevocable for the chosen period. You cannot shorten or cancel it once it has been activated. In some jurisdictions, you may request reactivation only after the exclusion period and after a cooling-off or review process.
• Deposits and bonuses: Future deposits will not be accepted during the exclusion period. Bonus offers and marketing communications will be stopped as soon as reasonably possible.
• Existing balances and withdrawals:
  • You retain the right to withdraw any remaining eligible real-money balance, subject to standard verification and anti-money laundering checks.
  • Bonus funds or incomplete wagering requirements may be cancelled in accordance with the applicable terms and conditions.
  • In some cases, you may need to contact support to arrange withdrawal while excluded.
• Third-party requests: Where permitted by law, family members may contact support if they are concerned about a player's gambling. However, due to privacy and data protection laws in Canada, we may not be able to disclose information or enforce restrictions without the player's involvement, unless required by law or regulator.

Ontario players should also be aware of province-wide self-exclusion programmes administered under iGaming Ontario and AGCO, which may apply across multiple internet gaming operators, not only casinoclassic-win.ca.

Support Resources

If gambling is causing you concern, speaking with an independent professional service can be a crucial step. The following resources are confidential and, in most cases, available 24/7. They are independent of Casino Classic and casinoclassic-win.ca.

Local support in Canada

• ConnexOntario (Ontario only)
  • Phone: 1-866-531-2600 (toll-free, 24/7)
  • Website: www.connexontario.ca
  • Services: Information and referrals for problem gambling, mental health, and addictions.
  • Languages: English; access to interpretation services in many other languages.
• BC Gambling Support Line (British Columbia)
  • Phone: 1-888-795-6111 (toll-free, 24/7)
  • Website: www.bcresponsiblegambling.ca
  • Languages: English; interpretation available on request.
• Alberta Health Services - Addiction Helpline (Alberta)
  • Phone: 1-866-332-2322 (toll-free, 24/7)
  • Services: Support for problem gambling and other addictions.
• Jeu: aide et référence (Quebec)
  • Phone: 1-800-461-0140 (toll-free, 24/7)
  • Languages: French and English.
• Other provinces and territories
  • Most Canadian provinces and territories offer toll-free problem gambling helplines and counselling services. You can:
    • Check your provincial government website for "problem gambling help".
    • Ask your family doctor or local health service for referrals.

These services are confidential. They can help you understand your situation, create a plan, and connect you with local counselling and treatment programmes.

International support organizations

National self-exclusion schemes (outside Canada)

The following schemes are examples of national self-exclusion systems available in certain countries. They are not operated by Casino Classic, and eligibility depends on residency and local law.

• United Kingdom - GAMSTOP: Free self-exclusion for online gambling websites licensed in Great Britain. Website: www.gamstop.co.uk.
• Spain - RGIAJ: Registro General de Interdicciones de Acceso al Juego, a national register for people who wish to exclude themselves from licensed gambling in Spain.
• Sweden - Spelpaus: Nationwide self-exclusion covering all licensed gambling operators in Sweden. Website: www.spelpaus.se.
• Germany - OASIS: Central player blocking system covering licensed providers in certain German states.

These examples are provided for information only. Canadian players should consult local provincial resources and the self-exclusion tools offered on casinoclassic-win.ca and, where applicable, by iGaming Ontario.

Blocking tools and apps

Blocking software can help you restrict access to gambling websites and apps across your devices:

• Gamban: Subscription-based software that blocks thousands of gambling sites and apps on computers and mobile devices. Website: www.gamban.com.
• BetBlocker: Free, open-source blocking tool that lets you block gambling content for periods from days to years. Website: www.betblocker.org.
• Device and network controls: You can also use parental control and content-filtering features on your operating system, router, or mobile provider to block gambling websites.

Family and friend support resources

• Gam-Anon: Support fellowship for family and friends of people with gambling problems. Website: www.gam-anon.org.
• Online forums and chats: Many problem gambling support websites offer moderated forums and live chats where loved ones can share experiences and coping strategies.

All of these services are independent from Casino Classic and casinoclassic-win.ca. They are provided in addition to, not instead of, medical, psychological, or legal advice. In an emergency, or if you have serious concerns about your safety or the safety of others, contact local emergency services immediately.

Help for Family

Gambling problems rarely affect only the individual. Family members, partners, and friends may experience stress, financial strain, and emotional distress. While you cannot force someone to change, you can encourage and support them in seeking help.

How to start the conversation

• Choose a calm moment: Talk when both of you are relatively calm and not in the middle of a conflict or gambling session.
• Use "I" statements: Describe how you feel rather than accusing. For example, "I feel worried when I see how much time you spend gambling," instead of "You always waste money."
• Be specific and factual: Mention concrete examples (missed bills, late nights, mood changes) without exaggeration.
• Listen without judging: Allow the person to express their feelings and fears. Avoid insults, threats, or shaming language.
• Focus on solutions: Talk about steps that can help, such as setting limits, using self-exclusion, or contacting a helpline.

Encouraging them to seek help

• Suggest contacting a local problem gambling helpline (see Support Resources). Offer to sit with them while they make the call or open a live chat.
• Explore treatment options together, such as counselling, support groups (Gamblers Anonymous), or online programmes.
• Propose using practical tools: setting deposit limits, activating self-exclusion on casinoclassic-win.ca, and installing blocking software.
• Respect their autonomy but emphasize your concern and the impact on the family.

Support for you as a family member

Your wellbeing matters too. It is important not to manage the problem alone.

• Family support groups:
  • Gam-Anon (www.gam-anon.org) offers meetings and resources for loved ones.
  • Many provincial helplines can refer you to local family counselling services and support groups.
• Online communities:
  • Moderated forums on problem gambling support websites allow you to share experiences anonymously.
  • Some charities host secure chat rooms specifically for family members.
• Professional help:
  • Consult a psychotherapist, psychologist, or counsellor experienced in addiction and family dynamics.
  • Discuss legal or financial issues with a qualified professional if debts or shared assets are affected.

If you feel at risk of harm, prioritize your safety: consider safety planning, contacting a domestic violence or crisis support service, or calling emergency services if necessary.

Operator's Commitment

Casino Classic on casinoclassic-win.ca is operated in Canada by Fresh Horizons Ltd under Kahnawake Gaming Commission licence No. 00812 for players outside Ontario, and by Apollo Entertainment Ltd under registration with iGaming Ontario and oversight from the Alcohol and Gaming Commission of Ontario for players in Ontario. These regulators require robust responsible gambling measures. In line with those standards, Casino Classic is committed to proactive risk management and player protection.

Internal monitoring and risk checks

To identify potential harm, we may use automated systems and specialist staff to review gameplay and account activity. Indicators can include, among others:

• Rapid or repeated increases in deposits or stakes.
• Very long or frequent playing sessions without breaks.
• Patterns of chasing losses or reversing pending withdrawals (where applicable).
• Use of multiple payment methods in a short period.
• Player statements indicating distress, financial problems, or loss of control.

When such patterns are detected, and in accordance with applicable laws and regulatory standards, we may:

• Display on-site messages encouraging you to review your play and use responsible gambling tools.
• Send informational emails or in-account notifications about limits, self-exclusion, and support services.
• Temporarily restrict certain features (for example, access to bonuses) while we review your account.
• In higher-risk cases, contact you directly using registered contact details to discuss your gambling and suggest protective measures.

Conditions under which we may contact you

Our responsible gaming or customer support team may proactively contact you when:

• Our monitoring identifies behaviour consistent with increased risk or potential problem gambling.
• Regulatory standards require us to conduct "safer gambling" interactions or affordability and suitability checks.
• You have requested help, limits, or self-exclusion, and further clarification is needed to implement the measures correctly.

Any such contact is intended to support you, not to encourage further gambling. Our staff are trained to communicate respectfully, to explain available tools, and to highlight independent support services. All personal data is handled in accordance with applicable privacy and data protection laws, and may be shared with regulators where required by law.

We also commit to:

• Not permitting anyone below the minimum legal gambling age in their province or territory (19 in most of Canada, and 19 in Ontario) to open an account or gamble.
• Presenting clear information about game rules, RTP (return to player) where applicable, and the random nature of outcomes.
• Ensuring that advertising and promotions do not target minors or vulnerable individuals and do not present gambling as a solution to financial or personal problems.

Updates

Responsible gaming regulations and best practices evolve over time, particularly under the oversight of the Kahnawake Gaming Commission, iGaming Ontario, and the Alcohol and Gaming Commission of Ontario. Casino Classic on casinoclassic-win.ca will update this page as necessary to reflect changes in law, regulatory guidance, or our internal policies.

How you will be informed of changes:

• Website: The latest version of this Responsible Gaming page will always be available on casinoclassic-win.ca. In the event of material changes, we may display a banner or notification on the site.
• Email or in-account messages: For significant updates that affect your rights or the way responsible gambling tools operate, we may inform you by email, SMS, push notification, or secure in-account messaging, using the contact details you have provided.
• Terms and conditions: Related updates may also be reflected in our general terms and conditions, bonus terms, and privacy policy.

Last updated: 15 January 2026

Contact & Feedback

If you have questions about responsible gaming, wish to adjust your limits, or need help with self-exclusion, you can contact our dedicated team. Contact details may vary depending on your province or territory; always refer to the latest information on casinoclassic-win.ca.

Responsible gaming contact details

• Email: Please use the dedicated responsible gaming email address listed on our Contact page (for example, [email protected], subject to confirmation on the site).
• Telephone: Where available, you can reach our customer support team using the toll-free number shown in the "Contact Us" section of casinoclassic-win.ca. Ask to speak with a representative about responsible gaming.
• Live chat: Access live chat through the website or app and select "Responsible Gaming" as the topic, where available.

Feedback and self-control requests

You can submit feedback or request additional support through our online form:

1. Log in to your account on casinoclassic-win.ca.
2. Navigate to "Help" or "Contact Us".
3. Select "Responsible Gaming" or "Play Responsibly" as the subject.
4. Complete the form, indicating:
   • Whether you want to set or change deposit or time limits.
   • Whether you wish to request a Time-Out or self-exclusion.
   • Any concerns you have about your gambling or that of a family member.
5. Submit the form. Our team will review your request and respond within a reasonable timeframe, in accordance with regulatory requirements and our internal procedures.

Please remember that while we provide tools and support, only you can decide how to use them. This page and our customer support cannot replace professional medical, psychological, or legal advice. If you believe your gambling is out of control or is causing serious harm, we strongly encourage you to contact an independent support organization or healthcare professional as soon as possible.